DISCREET PACKAGING & 60 DAYS RETURN POLICY - no questions asked

Refund policy

Returns

Our policy lasts 60 days. If by any means you are not happy with your product, you can return it in the next 60 days, no questions asked.

To complete your return, we require a receipt or proof of purchase.

Refunds.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you have any questions, please contact us at help@unlocktheo.com.

Sale items.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Peter-Jordan-Straße 3, W 203, 1190 Wien, Austria

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.